Privacy Policy
Healing Hounds & Co. is committed to protecting your privacy and ensuring that your personal information is handled with care, respect, and transparency. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or book a service.
Information We Collect
We may collect personal information that you voluntarily provide, including:
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Name
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Email address
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Phone number
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Billing and shipping address
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Payment information (processed securely through third-party payment providers)
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Pet details relevant to services (such as name, breed, age, medical notes, or care instructions)
We may also automatically collect limited information such as:
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IP address
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Browser type and device information
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Pages visited and interactions with our website
This information helps us improve your experience and maintain website security.
How We Use Your Information
We use your information to:
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Process and fulfill product orders
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Schedule and provide dog walking and wellness check services
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Communicate with you about bookings, orders, or inquiries
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Improve our products, services, and website experience
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Comply with legal and regulatory requirements
We only collect information that is necessary to provide our services with care and intention.
Payment Processing
All payments are handled through secure, trusted third-party payment processors. Healing Hounds & Co. does not store or have access to your full credit card or payment details.
Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information.
We may share limited information only when necessary to:
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Process payments
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Ship orders
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Provide booked services
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Comply with legal obligations
Any third parties we work with are required to protect your information and use it solely for the purpose of providing their services.
Cookies & Website Tracking
Our website may use cookies or similar technologies to:
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Improve site functionality
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Remember preferences
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Analyze website traffic and performance
You may choose to disable cookies through your browser settings, though this may affect some website features.
Data Security
We take reasonable measures to protect your personal information from loss, misuse, unauthorized access, or disclosure. While no system is completely secure, we are committed to maintaining safeguards that align with industry standards.
Your Rights
You have the right to:
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Request access to the personal information we hold about you
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Request corrections to inaccurate or outdated information
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Request deletion of your personal information, subject to legal or business requirements
To make a request, please contact us through our website.
Children's Privacy
Our website and services are intended for individuals aged 18 and over.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and continued use of our website indicates acceptance of the updated policy.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please reach out to us through our website. We are always happy to help.