Terms & Conditions

Welcome to Healing Hounds & Co. By accessing our website, purchasing our products, or booking our services, you agree to the following Terms & Conditions. Please read them carefully, as they are designed to protect both you and our small business.

About Us

Healing Hounds & Co. provides natural dog treats and thoughtfully curated pet products, as well as dog walking and in-home wellness check services. Our mission is to support the wellbeing of dogs through gentle care, natural ingredients, and mindful service.

Use of Website

By using our website, you confirm that:

You are at least 18 years old or have permission from a legal guardian.
All information you provide is accurate and up to date.
You will not use our website for unlawful or harmful purposes.

We reserve the right to refuse service or cancel orders if misuse or fraudulent activity is suspected.

Orders, Pricing and Payment

All prices are listed in CAD unless stated otherwise.
Payment is required in full at the time of purchase or booking.
We reserve the right to change pricing or product availability at any time without notice.
Orders may be cancelled or refunded at our discretion if errors or stock issues arise.

Shipping & Local Pick-Up

Shipping timelines are estimates and may vary. Healing Hounds & Co. is not responsible for delays caused by carriers, weather, or unforeseen circumstances.

For local pickup, customers are responsible for collecting orders within the communicated timeframe.

Returns & Refunds

Due to the nature of our products:

Dog treats are final sale for safety and hygiene reasons.
Non-consumable items may be eligible for return within a specified timeframe if unused and in original condition.

Please contact us directly before returning any item.

Services: Dog Walking & Wellness Checks

Booking & Scheduling

All service bookings must be made through our website or approved communication channels.
Cancellations require notice within our stated timeframe to avoid fees.
We reserve the right to decline or discontinue service if a dog displays aggressive or unsafe behavior.

Pet Health & Behavior

By booking services, you confirm that:

Your dog is healthy enough for walking or wellness visits.
You will disclose any medical conditions, behavioral concerns, or special needs in advance.
Healing Hounds & Co. is not responsible for undisclosed conditions or emergencies beyond our control.

Access & Care

Clients must provide safe access to their home and accurate instructions. We are not responsible for issues arising from faulty locks, alarms, or unsafe environments.

Liability & Risk Acknowledgement

While we take every reasonable precaution to care for your pet:

You acknowledge that working with animals carries inherent risk.
Healing Hounds & Co. is not liable for injury, illness, loss, or damage unless caused by proven negligence.
Services are provided with love, care, and professionalism, but outcomes cannot be guaranteed.

Intellectual Property

All website content, including text, images, logos, and branding, is the property of Healing Hounds & Co. and may not be copied or used without written permission.

Privacy & Data Protection

We respect your privacy. Any personal information collected through our website is used solely to fulfill orders, bookings, and communication. We do not sell or share your information with third parties except where required to process payments or deliver services.

Changes to Terms

Healing Hounds & Co. reserves the right to update or modify these Terms & Conditions at any time. Continued use of our website or services indicates acceptance of any changes.

Contact

If you have any questions about these Terms & Conditions, products, or services, please contact us through our website.